Warranty - Something has gone wrong, what should I do?
If your issue is warranty, you will need to contact either the place where you purchased the device or the Manufacturer (APPLE, HP, LENOVO, ACER, ASUS Etc).
Things that are covered under warranty:
- Battery not charging
- Screen is black (and not broken)
- Not powering on
- Fan error
- Some keys not working/track pad (mouse) not working
(combination of keys not working e.g. T, R, S, Z)
NB: Breakages and warranties are strictly between the purchaser and the Vendor and not the responsibility of the school.
Buying a Device - Where can I buy from?
You can choose to buy a device from any retailer, and you can bring it into the school, and we will connect it to our system.
For more information regarding buying a device, click here.
Laptop or Chromebook - I don't have one, what can I do?
The school have Chrome carts that each faculty can book when students are using Chromebooks in class. On our Computer Room and Library desktop PC’s students can log into Chrome on the Google Browser and access the Education Google Workspace.
I have brought a Chromebook, what do I do?
Once you have purchased a Chromebook you will need to setup the device at home. After the device has been setup at home and has the student home and education accounts on the device, students can bring it into our Grafton High School Tech Support Team to get your device connected to our WiFi Internet network.
For help setting up your Chromebook for the first time, Setting up a Chromebook (PDF 1.11MB)
I am leaving GHS, how do I disconnect my device?
Students can bring their device to our Tech Support Team, and we will disconnect the device for you. Alternatively, parents/carers can contact the Tech Support Team and we will advise about disconnecting the device.
If you need advice, please do not hesitate to contact our Tech Support Team at Grafton High School.
Contact Grafton HS PH; (02) 6642 3355.
Student has a LAPTOP, what can I do?
Students will need to have the Google Chrome browser installed on their device. Devices with Win 11 S cannot install Chrome. Please see below for more information on how to switch from S mode so you can download the Chrome App.
Once you have the device set up, students can bring it into Tech Support, and we will connect it to our WIFI.
Does the Department provide free software for Windows or Mac Laptops?
The Department of Education (DoE) provides some free software to students which can found at this link, OnTheHub.
To get access to the free software the student must register for an account using their student DET email account.
NB: Make sure that you only purchase for FREE the software you intend to use in 30 days, otherwise the KEY will expire.
Phones and Tablets?
We do not allow phones and tablets for use by students, and they will not be connected to our internet.
I purchased a device in Windows 11 S Mode, what can I do?
Microsoft Windows now comes in Windows 11 and Windows S mode. This Operating System will not allow purchases from anything other than the Microsoft APP Store. A device running Windows 11 S or in S mode, cannot download Chrome from the Google Web store because it is not Microsoft.
If you want to download and run different APPs, you can leave S mode or opt out of S mode. However, it is important to note that according to Microsoft, you cannot change the device back to S mode. Should the device need to have Windows reinstalled, owners of devices will need to make sure that they can put an image (Operating System) back on the device.
WARNING: We encourage Parents, Carers and students to research what it means to leave Windows 11 S prior to leaving S Mode.
To switch out of S mode follow this document.
